Returns or Refunds
We welcome refunds and exchanges within 3 days of receiving items.
You are welcome to choose between a refund or exchange where:
- the incorrect item(s) are delivered (provided the item(s) have not been opened or tampered with and are in re-saleable condition); or
- an item is faulty; or
- to any extent permitted by law
No refund or exchange will be given for:
- Change of mind
- Products that have been opened or tampered with or are not in a resalable condition
- Incorrect orders made by the recipient
Gift Certificates are not redeemable for cash.
IMPORTANT NOTICE Please check that all items received are what you have ordered. If you have received an incorrect item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with,or not in their original condition. If you receive a damaged item please contact us within 4 days of delivery and do not throw it away as we will require proof that the item has been damaged (for example: images e-mailed to us of the damaged item). If you have not purchased insurance with us you will not be covered for any damaged caused to items.
Please note that refunds are only processed on thursdays